FAQ

Silver Saints opened for business on 1 May 2008. Since then we have completed over 200 thousand jobs and serviced over 60 thousand customers. We are best described as a team of multi-skilled, experienced and reliable Handymen who travel around London on motorcycles undertaking plumbing, electrics, fixing, fitting, assembling and hanging jobs. In fact our team of Saints are the most experienced multi-trade handymen in London. We are rated 4.9 stars on Google from over 1000 reviews 

The majority of our jobs are charged 'by time' at a rate of £60+VAT for the first half-hour and £30+VAT for any half-hour thereafter. We also offer fixed prices for some common household repairs. If you have a large more complex job it is often best to book us in for a survey visit, which costs £35+VAT, following this visit we will issue you with a fixed price for the work.

GasSafe, heating and boiler repairs are charged at £98+VAT per hour.

Specialist electrical installations and testing is charged at £75+vat per hour.

Silver Saints covers all 32 London boroughs and the City of London, from inner London through to outer boroughs such as Bromley, Croydon, Ealing and Richmond, and also regularly works in the adjacent TW, KT, CR and BR postcodes. As a rule of thumb, if you are inside the M25 there is a good chance we can help. Appointments are usually available the same day or the next day, with a one-hour arrival window, and the office will confirm coverage for your postcode if you call 0207 0999 199.

Our usual lead time is 'next day'. Although we can often get a handyman to you on the same day. So if you have an urgent job. Give us a call! We will do our utmost to help you as soon as possible.

You can book online at silversaints.com, by phone on 0207 0999 199, or by email at fixit@silversaints.co.uk. Our online booking is available 24 hours a day, 7 days a week. All online bookings are reviewed by our team, who will call you if they need to clarify anything before your visit.

Yes. Silver Saints offers same-day and next-day appointments across London. If you have an urgent job, call us on 0207 0999 199 and we will do our utmost to get a Saint to you as soon as possible. Online bookings can be made 24 hours a day at silversaints.com.

Silver Saints offers appointments Monday to Saturday, 08:00–17:00. Our office takes telephone enquiries Monday to Friday, 08:00–17:00. Saturday appointments are available at the same rates as weekdays. We do not currently offer a Sunday or out-of-hours service, though online bookings can be made at any time.

We are aware that some of our competitors charge a lot more for plumbing and electrical work. At Silver Saints, we have the same competitive rate for non specialist electrical and plumbing tasks. We charge £98+VAT per hour for Gas, Boiler and Heating repairs and £75+VAT per hour for specialist electrical installations, inspections and testing.

No. If you have a list of small jobs to be done, it is usually best to charge by time, but for certain common jobs, such as resealing a bath or draught-proofing sash windows, we have fixed prices. We also offer fixed prices for all longer jobs, usually following a survey visit which costs just £35+vat. Longer and more complex jobs often have an element of the unknown in them and many customers are concerned that a problematic job, charged by time, might exceed their budget. With fixed prices the risk of unforeseen charges is spread between Silver Saints and all its customers, offering certainty for all. With Silver Saints a fixed price is just that. We never come back and ask for more money.

If you discuss extra work with our Handyman during his visit, he will be happy to prepare a fixed price quote for the work at no additional charge. If you ask for a visit specifically to discuss a project you have in mind, we charge just £35+vat. For this you get an in depth consultation with our Handyman, followed by a written quotation for the project within 5 working days. Our customers usually consider this visit to be excellent value for money. Please be aware that there is no such thing as a “free estimate”. All businesses have to cover their costs and the price you are quoted will cover the costs of “free” estimates. At Silver Saints, we prefer to have a transparent and fair charging policy.

Yes. All Silver Saints work is guaranteed against faulty workmanship. If something is not right, we will return to fix it free of charge. Parts and labour are both guaranteed for 12 months on any materials we supply.

No. Silver Saints gives every customer a specific agreed arrival time. Your handyman will arrive within 60 minutes of the time we give you. If he is running behind on the day, we will always call you in advance to let you know when to expect him.

All our handymen travel around London on motorcycles so they are limited to the amount and size of material they can carry. If you need any parts or materials for your job, the handyman will arrive, drop off his tools, see what is needed and nip out to the nearest merchant to pick up the bits. If the part is very specific and cannot be sourced locally we may need to order it and return on a follow up visit to fit it. Our team of Saints are experts in sourcing hard to find parts and materials.

Yes, we add 35% to our cost for any parts we supply. In return, we offer a twelve month guarantee for labour and parts on any materials supplied by us. Our invoice serves as your proof of purchase of the labour and materials supplied by Silver Saints Ltd.

Very little. We don't work on gas appliances, for example. We can tackle virtually any maintenance issue in the home or office. If you call our operations team, they can advise.

Our Handymen carry a range of small, commonly used materials so it is not often that we need to go shopping. If we do and we can source materials locally, we charge at our normal rates, but we cap the charges for shopping at 45mins. We will only charge for more than 45mins by prior agreement if for example, we need to get a long list of materials from two or more locations. The time spent shopping for your job is chargeable even if we do it before we arrive onsite, so it is almost always best for the Saint to arrive, see for himself what is needed and then pop out to buy the right part(s) - rather than risk getting the wrong part from a description or photo sent prior to arrival onsite.

Yes. All handymen travel equipped with a full range of tools and a stock of commonly used materials to cover most jobs without the need to shop. If specialist parts are needed, your handyman will visit, assess what is required, and either source materials locally or order them for a follow-up visit.

No. Silver Saints does not charge for cancelled bookings. We understand that plans change.

We always tell you the name of your Handyman at the time of booking. He will arrive on time and be briefed on the work you have asked us to do. We think that adds up to the best kind of ID. We prefer a light touch with uniform. Our Handymen wear a simple grey polo shirt with a small logo. Otherwise, they are free to dress as they think best for the work they do.

No, we offer appointments between 08:00-17:00 on weekdays. We also offer a Saturday service, which is charged at a the same-rate. Our office is open to answer telephone enquiries on weekdays between 08:00-18:00. Email enquires are often replied to out of hours and online bookings can be made 24 hours a day.

Yes. Silver Saints carries £5 million public liability insurance, covering damage to your property during any visit.

If you are unable to provide visitor's parking and we do need to pay for parking then the cost of the parking for the duration of the visit is added to our charges. Please let us know before the visit if you can provide free parking.

Your handyman will arrive within 60 minutes of your agreed time, assess your tasks, give a more precise cost estimate if needed, carry out the work, make sure you are happy with the result, and clean up after himself. You will receive a work-order PDF by email after completion.

Yes. We regularly work in outer London and adjacent postcodes including TW (Twickenham, Richmond), KT (Kingston, Surbiton), CR (Croydon, Purley) and BR (Bromley, Beckenham). If you are within the M25 and unsure whether we cover your area, call us on 0207 0999 199 and we will confirm.

Silver Saints offers same‑day and next‑day bookings, specific agreed arrival times, insured work, satisfaction guarantee, and a transparent Silver Service from booking to billing.

All our handymen are multi-skilled, experienced tradespeople who undergo rigorous vetting and a probation period before working with customers.

Silver Saints undertakes a very wide range of home and office maintenance tasks, including: furniture assembly, picture and mirror hanging, shelf fitting, blind and curtain rail fitting, TV wall mounting, bath and shower screen installation, stair gate and child-proofing, lock, hinge and handle fitting, door repairs, draught proofing, tiling, decorating, resealing baths and showers, toilet repairs, shower repairs, tap fitting, leak detection, radiator and valve repairs, extractor fan installation, light fitting replacement, socket and switch replacement, sash window repairs, and general property maintenance. We also offer gas safety certificates, boiler servicing, boiler repairs and replacement through our Gas Safe registered engineers.

Yes. Silver Saints carries out a wide range of electrical work including replacing light fittings, repairing lighting faults, replacing sockets and switches, installing extractor fans, replacing lightbulbs and transformers, and electric shower repairs.

Silver Saints has a 4.9-star rating from over 1000 reviews on Google. Silver Saints customer feedback and reviews are available on Trustpilot, Google, Checkatrade, and Yell, showcasing consistently high scores and satisfaction for our handyman service. Silver Saints has been trading since 2008 and has completed over 200,000 jobs.

Silver Saints covers all London postcodes plus TW, KT, CR, and BR areas, with appointments typically available the same or next day. Customers are given a 60-minute arrival window, so you don’t need to wait in all day.

Card details are taken at the time of your first booking. Payment is deducted at the end of each visit. If you would prefer Silver Saints not to retain your card details after payment is made please simply reply to the last email you received from us requesting we delete your card details. We will then ask you to provide them again when you make your next booking.

The minimum charge is £60 plus VAT, which covers the first 30 minutes on site. Many small jobs are completed within that first 30 minutes, and after that work is charged at £30 plus VAT per additional 30 minutes.

Prices are quoted exclusive of VAT. Time-based work starts at £60 plus VAT for the first 30 minutes and £30 plus VAT for each additional 30 minutes, and VAT is added at the standard rate on your final invoice.

Yes. Alongside homes, Silver Saints carries out maintenance, fitting and repair work in offices and commercial premises across London, charged on the same time basis.

Silver Saints handymen handle most common plumbing repairs including dripping taps, leaking showers, toilet repairs, bath and sink resealing, waste disposal repairs, radiator and valve repairs, and unblocking toilets and sinks. For gas, boiler and heating work, we use Gas Safe registered engineers within the Silver Saints team.

A full boiler service or landlord gas safety certificate with Silver Saints costs £100 + VAT. All work is carried out by Gas Safe registered engineers and is available across London.

Boiler replacement in London typically costs between £2,500 and £4,500 depending on the system. A £35 + VAT survey visit is required first, which is deducted from the final installation cost if you proceed.