Silver Saints

Silver Saints opened for business on 1 May 2008. That makes us one of the newer handymen companies but after three years, we are also one of the biggest with 14 handymen on the road. We are also one of the most experienced. Our handymen have an average of six years in the role. Only one man has ever resigned from Silver Saints (for a career in the Metropolitan Police). Our operations team too, is the most experienced in the business. With nine years in the role, they can deal with your queries from an in-depth knowledge of the business.

The majority of our jobs are charged 'by time' at a rate of £40+VAT for the first half-hour and £20+VAT for any half-hour thereafter. We also offer fixed prices for some common houshold repairs. If you have a large more complex job it is often best to book us in for a survey visit, which costs £35+VAT, following this visit we will issue you with a fixed price for the work.

We normally cover all the inner London postcodes. Occasionally we can cover one of the adjacent outer London codes. As a rule of thumb our coverage area is Zone1-3 of the London Underground Map. If in doubt, please ring to ask.

You can book over the phone, via email or online. Our online booking has recently been improved to make it very user friendly. We encourage online bookings because it makes our business more efficient. Efficiency means we can keep charges down and continue to make our Handymen the best paid in the business. All online bookings are reviewed and if we need to clarify any points, we will give you a call.

We are aware that some of our competitors charge a lot more for plumbing and electrical work. At Silver Saints, we have the same competitive rate for all our work.

No. If you have a list of small jobs to be done, it is usually best to charge by time, but for certain common jobs, such as resealing a bath or draught-proofing sash windows, we have fixed prices. We also offer fixed prices for all longer jobs, usually following a survey visit which costs just £35+vat. Longer and more complex jobs often have an element of the unknown in them and many customers are concerned that a problematic job, charged by time, might exceed their budget. With fixed prices the risk of unforeseen charges is spread between Silver Saints and all its customers, offering certainty for all. With Silver Saints a fixed price is just that. We never come back and ask for more money.

If you discuss extra work with our Handyman during his visit, he will be happy to prepare a fixed price quote for the work at no additional charge. If you ask for a visit specifically to discuss a project you have in mind, we charge just £35+vat. For this you get an in depth consultation with our Handyman, followed by a written quotation for the project. Our customers usually consider this visit to be excellent value for money. Please be aware that there is no such thing as a “free estimate”. All businesses have to cover their costs and the price you are quoted will cover the costs of “free” estimates. At Silver Saints, we prefer to have a transparent and fair charging policy.

All our work is guaranteed against faulty workmanship. If something is not right, we will return to fix it free of charge. If we supply parts, both parts and labour to fit them are guaranteed for six months.

No, we offer specific times of arrival. The handyman will arrive within 30 minutes of this time. If the handyman is running behind schedule on the day, we will always contact you in good time to let you know when he can be expected.

All our handymen travel around London on motorcycles so they are limited to the amount and size of material they can carry. If you need any parts or materials for your job, the handyman will arrive, drop off his tools, see what is needed and nip out to the nearest merchant to pick up the bits. If the part is very specific and cannot be sourced locally we may need to order it and return on a follow up visit to fit it. Our operations team are experts in sourcing hard to find parts and materials.

Very little. We don't work on gas appliances, for example. We can tackle virtually any maintenance issue in the home or office. If you call our operations team, they can advise.

Our usual lead time is 1-2 days. Although we can often get a handyman to you on the same or next day. So if you have an urgent job. Give us a call! We will do our utmost to help you as soon as possible.

Our Handymen carry a range of small, commonly used materials so it is not often that we need to go shopping. If we do and we can source materials locally, we charge at our normal rates, but we cap the charges for shopping at 45mins. We will only charge for more than 45mins by prior agreement if for example, we need to get a long list of materials from two or more locations.

All our handymen travel with a range of tools and materials to cover all the most common jobs. If special materials are needed, you can supply them, our Handyman can source them locally, or for difficult to locate items, we can order them specially to be fitted on a later visit.

We understand that our customers sometimes have to cancel a booking. We do not charge for cancelled bookings.

We always tell you the name of your Handyman at the time of booking. He will arrive on time and be briefed on the work you have asked us to do. We think that adds up to the best kind of ID. We prefer a light touch with uniform. Our Handymen wear a simple grey polo shirt with a small logo. Otherwise, they are free to dress as they think best for the work they do.

No, we offer appointments between 09:00-17:00 on weekdays. We also offer a Saturday service, which is charged at a slightly higher rate. Our office is open to answer telephone enquiries on weekdays between 08:00-17:00. Email enquires are often replied to out of hours and online bookings can be made 24 hours a day.

We have public liability insurance cover of £2 million.

Almost certainly yes. We have been growing continuously since we started and most of the time we are recruiting or are about to recruit. We are looking for resourceful, self-reliant handymen (or women). Excellent communication skills are required as well as a broad range of skills and a desire continuously to develop your range of work. All our handymen are self employed so there is plenty of scope for flexible working and of course you choose and supply the tools and mode of transport you prefer. We are looking for the best handymen around and we pay well. All our handymen earn more than £30,000pa and the hardest working, considerably more.

Yes, we add 35% to our cost for any parts we supply. In return, we offer a six month guarantee for labour and parts on any materials supplied by us.